Helplines & Support

Whether you’re concerned about yourself or a loved one, these helplines and support groups can offer expert advice.

Samaritans
Confidential support for people experiencing feelings of distress or despair.
Phone: 116 123 (free 24-hour helpline)
Website: www.samaritans.org.uk
Shout offers confidential 24/7 crisis text support for times when you need immediate assistance.
Text “SHOUT” to 85258 or visit Shout Crisis Text Line

Urgent, non-emergency medical advice
If you need help urgently but are not at risk of death or serious illness, call the NHS non-emergency advice line.
Call 111
NHS 111 advice online
People with hearing problems can use the NHS 111 British Sign Language (BSL) service.

In a life-threatening emergency
Phone the emergency services and ask for an ambulance.
Call 999
When to call 999

NHS psychological therapies service
You can refer yourself directly to a psychological therapies service without seeing your GP. You do need to be registered with a GP though. These offer therapies like cognitive behavioural therapy (CBT) for common problems like stress, anxiety, depression, OCD and phobias.
Website: search for a GP.
However, waiting lists can be long and take anything between 3-24months.

Crisis support for young people
If you are under 35 and feel that life is not worth living anymore, call Papyrus’s HopelineUK from 9am to 10pm weekdays and 2pm to 10pm on weekends.
Call HopelineUK on 0800 068 41 41
Text 07786 209697
Visit the Papyrus website

Mind
Promotes the views and needs of people with mental health problems.
Phone: 0300 123 3393 (Mon to Fri, 9am to 6pm)
Website: www.mind.org.uk

Rethink Mental Illness
Support and advice for people living with mental illness.
Phone: 0300 5000 927 (Mon to Fri, 9.30am to 4pm)
Website: www.rethink.org

Anxiety UK
Charity providing support if you’ve been diagnosed with an anxiety condition.
Phone: 03444 775 774 (Mon to Fri, 9.30am to 5.30pm)
Website: www.anxietyuk.org.uk

Bipolar UK
A charity helping people living with manic depression or bipolar disorder.
Website: www.bipolaruk.org.uk

CALM
CALM is the Campaign Against Living Miserably, for men aged 15 to 35.
Phone: 0800 58 58 58 (daily, 5pm to midnight)
Website: www.thecalmzone.net

Depression Alliance
Charity for sufferers of depression. Has a network of self-help groups.
Website: www.depressionalliance.org

Men’s Health Forum
24/7 stress support for men by text, chat and email.
Website: www.menshealthforum.org.uk

Mental Health Foundation
Provides information and support for anyone with mental health problems or learning disabilities.
Website: www.mentalhealth.org.uk

No Panic
Voluntary charity offering support for sufferers of panic attacks and obsessive compulsive disorder (OCD). Offers a course to help overcome your phobia/OCD. Includes a helpline.
Phone: 0844 967 4848 (daily, 10am to 10pm)
Website: www.nopanic.org.uk

OCD Action
Support for people with OCD. Includes information on treatment and online resources.
Phone: 0845 390 6232 (Mon to Fri, 9.30am to 5pm)
Website: www.ocdaction.org.uk

OCD UK
A charity run by people with OCD, for people with OCD. Includes facts, news and treatments.
Phone: 0845 120 3778 (Mon to Fri, 9am to 5pm)
Website: www.ocduk.org

The National Autistic Society provides information and support for people affected by autism and their families.
10am-4pm from Monday-Thursday. On Fridays, we are open from 9am-3pm (excluding Bank Holidays).
Phone: 0808 800 4104
https://www.autism.org.uk/about.aspx

SANE
Emotional support, information and guidance for people affected by mental illness, their families and carers.
SANEline: 0300 304 7000 (daily, 4.30 to 10.30pm)
Textcare: comfort and care via text message, sent when the person needs it most: http://www.sane.org.uk/textcare
Peer support forum: www.sane.org.uk/supportforum
Website: www.sane.org.uk/support

YoungMinds
Information on child and adolescent mental health. Services for parents and professionals.
Phone: Parents’ helpline 0808 802 5544 (Mon to Fri, 9.30am to 4pm)
Website: www.youngminds.org.uk